When we visited Bicester Dental Care we spoke to four patients, a dental nurse, the assistant practice manager, a receptionist and both dentists. We looked at treatment plans and found that there was a detailed record of completed dental assessments and treatment. Patients were pleased with the care and treatment they had received and found the staff friendly and polite. Patients told us, "both dentists are very good they talk to you and explain the treatment", "both dentists are first class and give personal treatment", "the dentists are professional and human, this is an exceptional practice" and "all the staff are very pleasant".

The practice was clean throughout and instruments were cleaned and sterilised effectively. The staff had been trained in safeguarding children but not vulnerable adults. We also found that quality monitoring systems were in place that included seeking the views of patients that used the service. Systems had been audited to help ensure that they were effective and actions had been taken where improvements were required.