About the service: Mount Park is a residential care home that was providing personal care to two people with learning disabilities and autism at the time of the inspection.

People’s experience of using this service:

People who used the service were not able to tell us about their experience directly, but their relatives gave us positive feedback about the quality of the care provided. One said, “You can hear how happy we are. We have no concerns and I don’t foresee many.” Another told us, “They have elevated [my relative’s] life into truly living.”

People received care and support from staff who knew how to keep them safe from abuse and avoidable harm. Accidents and incidents were investigated and reported appropriately. There were enough staff to care for people safely and the provider had processes to ensure the staff they recruited were suitable. Medicines were managed safely and people received their medicines as prescribed.

People’s needs were assessed and their care delivered in accordance with appropriate guidance and best practice. The provider worked with other services to ensure consistent care. Staff received the training and support they needed to carry out their roles effectively. People received appropriate support to attend healthcare appointments, to remain healthy and to eat and drink well. The design and décor of the premises met people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

Staff were caring, compassionate and knew people well. There was a culture of respecting and involving people in their daily lives. Staff understood how to communicate with people so they understood and were able to make choices about their care. The service had a strong focus on promoting people’s privacy, dignity and independence.

People’s care was planned in a person-centred way with input from people who knew them well. Care plans included detailed information so staff could support them in ways that met their care needs and preferences, supported them to pursue their hobbies and interests and enabled them to be part of their local community and achieve their goals. The provider responded appropriately to concerns and complaints.

The service had clear values and the registered manager continually observed the culture within the service to ensure staff adhered to the values and worked in a way that promoted equality and took diverse needs into consideration. Good communication was maintained between the registered manager and the staff team. There were systems to assess the quality of the service and promote continuous improvement. People, staff and relatives were involved in improving and developing the service.

Rating at last inspection: This was the service’s first inspection since it was registered with us in April 2018.

Why we inspected: We inspected in line with our usual timescale for newly registered services.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.