Morden Hall Medical Centre in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th February 2016
Morden Hall Medical Centre is managed by Morden Hall Medical Centre.
Contact Details:
Address:
Morden Hall Medical Centre 256 Morden Road London SW19 3DA United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Morden Hall Medical Centre on 5 November 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice operated an open and transparent approach to safety and had effective systems in place for reporting and recording significant events.
Risks to patients were assessed and managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with kindness and compassion, their privacy and dignity was respected and they were involved in their care and decisions about their treatment.
Information about the services provided including how to complain was available and easy to understand.
Patient’s we spoke with had mixed experience of making an appointment with some finding it easy and others experiencing a wait. Urgent appointments were available the same day.
The practice had good facilities and was equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by the partners and management.
The practice sought feedback from patients and staff, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider should make improvement are:
Develop systems to monitor the use of prescription pads.
Ensure recruitment practice includes two written references being sought with gaps in employment explored.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Morden Hall Medical Centre on 5 November 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice operated an open and transparent approach to safety and had effective systems in place for reporting and recording significant events.
Risks to patients were assessed and managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with kindness and compassion, their privacy and dignity was respected and they were involved in their care and decisions about their treatment.
Information about the services provided including how to complain was available and easy to understand.
Patient’s we spoke with had mixed experience of making an appointment with some finding it easy and others experiencing a wait. Urgent appointments were available the same day.
The practice had good facilities and was equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by the partners and management.
The practice sought feedback from patients and staff, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider should make improvement are:
Develop systems to monitor the use of prescription pads.
Ensure recruitment practice includes two written references being sought with gaps in employment explored.
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