Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Moor Park Medical Practice on 11 November 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for all of the population groups.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw the following area of outstanding practice:

• We spoke with the advanced nurse practitioner who told us they had 30 minutes dedicated at the beginning of each day to support learning.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

This practice is rated as Good.

The practice had been previously inspected in November 2014 when it was rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Moor Park Medical Practice name on 10 October 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice actively learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• The practice had recognised the specific need of their patient population and had developed services and trained staff to meet this need.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Recent feedback indicated patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice was open to innovation and had participated in a number of local initiatives such as those in relation to extended hours and care navigation.
• The practice demonstrated that effective management and governance processes were in place.

The areas where the provider should make improvements are:

• Continue to review and improve areas of satisfaction in relation to patient consultations and access to appointments.
• Continue to review and improve performance with regard to cervical, breast and bowel screening.

Professor Steve Field

CBE FRCP FFPH FRCGP

Chief Inspector of General Practice