We found that people had been provided with appropriate information and support in relation to their care. People’s views and experiences had been taken into account through regular patient surveys. We saw that changes had been made as a result of some patients’ comments.

People could have confidential conversations with staff in private and one patient we spoke with said: “I definitely feel respected here”. We saw that treatment was explained and choices offered. Patients signed to show their agreement with the treatment given.

We looked at patient records and found that full medical histories had been recorded and were regularly updated to keep people safe from inappropriate treatment. Patients who were in pain could make ‘same day’ appointments to be seen.

People told us that they felt safe and cared for when using the service and staff had all received the appropriate adult and child protection training.

We found that the service was clean and hygienic with structured processes for decontamination and infection control.

Regular audits had highlighted areas for improvement and the provider took action when necessary. We checked that there was an effective complaints procedure in place. People told us that they knew how to complain but had not had cause to.