We spoke with two people who were using the service at the time of our visit. They told us that they were very happy with the care and treatment they received at the practice. They said that all staff treated them well. One person said they were nervous about coming to the dentist but they were made to feel at ease at this practice. The second person said they had been coming to practice for 30 years and they "could not fault them".

They said they were involved in decisions about their care, given clear information about the treatment options available to them and gave consent accordingly. All treatment prices were fully explained. They said that the dentist checked their medical histories at each visit. They said they would recommend the practice to others.

We also received feedback via our website from a patient of the practice who was very complimentary about the care and treatment they received.

At this inspection we reviewed all of the outstanding compliance actions that were placed at our previous inspection in February 2013. We were pleased to find that the practice had worked hard to address these areas and that they were fully compliant with the standards.

We spoke with one person who was using the service at the time of our inspection. They described the practice as “brilliant”, and said they would recommend it to others. They said that they and their family had been registered with the dentist for many years and would not wish to go anywhere else. They told us that they were always given treatment choices and were informed of costs before any treatments were started.

We observed that staff were very warm and welcoming to patients and that people were treated with respect.

We found that private patients were not being asked to provide consent before treatments were given; that the planning and delivery of care was not always fully recorded; that decontamination records and practices were not up to date; that staff were not fully supported to carry out their work, and that the service was not being properly monitored and assessed.

Although we found non-compliance in the majority of standards we looked at, the provider acknowledged these shortcomings and was keen to address the problems as soon as possible. We were confident, therefore, that the provider would achieve compliance very quickly and maintain it.