During our inspection we spoke with the provider and the member of staff who was working at the service at the time of our visit. We also spoke with three people who had used the service and asked them about their experiences.

People who had used the service were complimentary about the care they had received. People told us they had felt involved and that they had been treated with respect. One person told us: "It's great here. I feel more comfortable speaking to these ladies than my midwife. It's much more personal." The member of staff we spoke with told us about listening to people and treating them with respect.

At the time of our inspection the service was not providing people with information about possible risks involved in ultrasound scanning, as advised by the Health Protection Agency (HPA). This meant that people were not being given all of the necessary information to make an informed decision about receiving safe and appropriate care.

There was a safeguarding policy in place at the service and staff understood how and when they would make a safeguarding referral. There had been no safeguarding incidents at the service to date.

The service was seeking the views of people using it by providing a comments box for them to provide feedback. There was a complaints policy in place and complaints were logged and responded to by the provider.