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Minster Medical Practice, Cabourne Avenue, Lincoln.

Minster Medical Practice in Cabourne Avenue, Lincoln is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 7th January 2016

Minster Medical Practice is managed by Minster Medical Practice.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2016-01-07
    Last Published 2016-01-07

Local Authority:

    Lincolnshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

27th August 2015 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Minster Medical Practice on 27 August 2015.

Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Urgent appointments were available the same day.

  • The practice had good facilities including disabled access and was found to be clean and tidy.

  • Information about services and how to complain was available.

  • Patients said they felt the practice offered an excellent service and staff were friendly and caring and treated them with dignity and respect

  • There were systems in place to reduce risks to patient safety for example, infection control procedures.

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.

  • Staff had received training appropriate to their roles.

  • Recruitment checks were carried out and the appropriate recruitment checks had been undertaken prior to employment.

  • The practice had a comprehensive business continuity plan in place for major incidents such as power failure or building damage.

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.

  • Complaints were managed and dealt with effectively however no annual review had taken place and staff were not informed of complaints unless they were involved.

However there were areas where the provider should make improvements.

Importantly the provider should:

  • Ensure a patient participation group (PPG) is in operation.

  • Have a regular review of complaints and SEAs to identify trends.

  • Have a system in place to regularly identify and manage the risk of health care associated infections.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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