Millpool is a residential care home registered to provide support to one person with a learning disability within a family home environment. The person using the service was unable to communicate their views verbally. We carried out observations and spoke with the provider to come to an understanding about the quality of the care they received.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

The person using the service had been living within the provider’s family home for 20 years. The provider was the only person who provided them with care and support. The person benefitted from being supported by someone who knew them very well and provided them with consistency and continuity of care.

Systems were in place to ensure the person remained safe. Risks to the person had been adequately planned for and measures were in place to reduce these risks.

The provider had the knowledge, skills and training to provide the person with appropriate support.

The person using the service received appropriate support to maintain healthy nutrition and hydration.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLs). The person using the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies, systems and the attitude of the provider supported this practice.

The person was treated with kindness and respect. They were enabled to remain as independent as possible.

There was a complaints procedure in place and appropriate individuals were made aware of how to complain.

The person using the service was provided with personalised care and was supported to engage in meaningful activity.

Appropriate individuals were involved in the planning of the person’s care and support.

The provider promoted a culture of openness and honesty between them and other services the person accessed, such as day services.

The provider had systems in place to ensure that the person continued to receive care that met their needs, protected their rights and ensured their wellbeing. This included annual reviews of the person’s care requirements.

Millpool is a residential care home registered to provide support to one person with a learning disability within a family home environment. The person using the service was unable to communicate their views verbally. We carried out observations and spoke with the provider to come to an understanding about the quality of the care they received.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

The person using the service had been living within the provider’s family home for 20 years. The provider was the only person who provided them with care and support. The person benefitted from being supported by someone who knew them very well and provided them with consistency and continuity of care.

Systems were in place to ensure the person remained safe. Risks to the person had been adequately planned for and measures were in place to reduce these risks.

The provider had the knowledge, skills and training to provide the person with appropriate support.

The person using the service received appropriate support to maintain healthy nutrition and hydration.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLs). The person using the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies, systems and the attitude of the provider supported this practice.

The person was treated with kindness and respect. They were enabled to remain as independent as possible.

There was a complaints procedure in place and appropriate individuals were made aware of how to complain.

The person using the service was provided with personalised care and was supported to engage in meaningful activity.

Appropriate individuals were involved in the planning of the person’s care and support.

The provider promoted a culture of openness and honesty between them and other services the person accessed, such as day services.

The provider had systems in place to ensure that the person continued to receive care that met their needs, protected their rights and ensured their wellbeing. This included annual reviews of the person’s care requirements.

This service provides care and support to one person within a family home environment. During this inspection we spoke with the person who used this service and the registered manager.

We looked at the care records for the person who used the service. Care plans viewed were recorded in a person centred way and contained full and comprehensive information about their health and care support needs.

We looked at how the service provided for the nutritional needs of the person who used the service. We saw that their likes and dislikes as well as dietary advice was well documented and saw that choice was encouraged and provided for.

As part of our inspection we looked at how information in medication administration records and care notes supported the safe handling of medicines. We found that suitable arrangements were in place.

During our visit the registered manager was the support worker for that shift. We observed them interacting with the person who used the service in a warm, caring and respectful manner.

We noted the registered manager supported the person at the pace that the person preferred and responded to their requests for assistance promptly.

We spoke with the person who used the service who told us they were happy with their care, treatment and support and liked living with the registered manager and their family. They told us they did lots of different things each day and had been swimming that afternoon which they had enjoyed.