This was the first time we had inspected at this practice. We spoke with four people and asked them about their experience of treatment at the practice. We also spoke with the two dentists, two dental nurses and a receptionist about working at the practice.

People that used the practice told us that they were supported to be involved in all aspects of their treatment. Everyone told us that they were recommend the practice to other people. One person told us, “I am a very anxious patient but they are able to reassure me so that I do not worry too much.”

People received care and treatment that was planned to meet their needs. All consultations were recorded and any change in people’s health needs taken into account when planning any treatment. People we spoke with told us that appointments were easy to book and that they could access emergency appointments the same day.

A new patient told us about how helpful the practice had been to help arrange an appointment the same day. They told us, “I rang today and got an appointment the same day. All good so far.”

The practice had procedures in place to provide a safe environment of care. There were effective staff recruitment processes in place. There were systems and procedures in place to ensure that the practice was kept clean and that all dental instruments used were thoroughly cleaned and sterilised between each use.