Michael Cowan - Dental Surgery, Harrow.Michael Cowan - Dental Surgery in Harrow is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th August 2013 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
12th July 2013 - During an inspection to make sure that the improvements required had been made
During our previous inspection on 20/02/2013 we found that there was no documented evidence of risk assessments or policies and procedures to identify, assess and manage risks relating to the health, welfare and safety of people who used the service and others who may be at risk. The provider told us they would address these issues by 30/06/2013. The provider has implemented policies to deal with health and safety, infection control and complaints. Audits were undertaken to ensure standards were being continually met. These audits were in cleaning, radiographs (x-rays) and infection control. The provider had displayed emergency contact details and emergency exit signs. Daily checks of equipment were recorded appropriately. We spoke to a patient using a service who told us that they felt safe using the service.
20th February 2013 - During a routine inspection
We spoke with people who use the service who told us, "it's fantastic" and "we moved away years ago but still come back because the care is great". We saw evidence that different generations of the same family used the service. We found that people who used the service were respected and treated according to their individual needs. People were offerred choices with regards to their treatment and were involved in the care they received. The provider was able to explain and demonstrate effective infection control procedures in relation to the decontamination of dental equipment. However, the provider did not have written records, policies or procedures detailing the measures they undertook. The provider employed one staff member who told us that they felt fully supported and that they had training and continual professional development . The provider did not have written confirmation that staff supervision, annual appraisals or meetings took place. There was no documented evidence of risk assessments or policies and procedures to identify, assess and manage risks relating to the health, welfare and safety of people who use the service and others who may be at risk. However, the provider was able to explain what they would do in particular situations.
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