Three of the four people we spoke with during our inspection were happy to be on the ward. They told us that staff treated them with respect and respected their diverse needs. One person said, “I feel very fortunate to be here.” Systems were in place to maintain people’s privacy and dignity, and kept people as safe as possible.

A range of information was available to people and people were involved in some aspects of the running of the ward. One person said they had been involved in staff recruitment interviews.

People’s care plans were comprehensive, individualised and had been reviewed at least weekly to ensure they accurately reflected people’s changing needs. Any potential risks to people had been assessed and plans had been put in place to minimise the risks.

Three people told us they felt safe on the ward and staff confirmed they had received training in safeguarding vulnerable adults and children. However, one person had raised some issues, which we found had not been referred appropriately using the ward’s safeguarding procedures. This meant that the processes in place were not robust enough to ensure that people were kept safe.

Staff had received training in a range of topics and told us they felt well supported by the management team. However, there were not enough staff on duty at all times to meet the needs of all the people on the ward.

People we spoke with knew how to make a complaint if they needed to.