We spoke with four people who used the service. They spoke positively about the care and treatment they had received. They told us the treatments were clearly explained and they were made to feel comfortable and relaxed. One person told us: “The service I receive is always very good.” Another person told us, “Staff are polite, respectful, and always make you relaxed.”

Evidence showed people were protected from the risk of infection because appropriate guidance had been followed. People we spoke with told us the practice was always very clean and staff always wore protective clothing when treating them.

Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed to maintain their qualifications

The practice had an effective well organised system to regularly assess and monitor the quality of service that people received. The practice had a complaints policy and took account of complaints and comments to improve the service. People we spoke with told us they were regularly asked to give feedback in the form of questionnaires. However people also told us if they had any concerns they felt confident to raise them with staff who always listened.