We found that staff were courteous when they responded to people contacting the service. We saw that information about their treatment options and costs was on display in the waiting room. No one was in receipt of treatment at the time of our visit but we found information to suggest that people were satisfied with the dental service. People who had treatment were given all the information they needed to make a decision about which option to take.

Records held by the practice showed that people’s treatment considered relevant medical history and showed that screening and checks were carried out during consultations. The staff had been trained to deal with foreseeable medical emergencies and the practice maintained all the necessary equipment needed to deal with any such situation.

The practice had procedures to ensure that the risk of cross contamination and infection were managed and minimised and that equipment was sterilised, stored appropriately and used within the specified timescales. People who received treatment at the dental practice were treated in an environment that was clean and hygienic.

When we looked at the recruitment process, we found that staff were recruited appropriately and that pre-employment checks had been carried out. The practice had an effective monitoring system in place, which ensured the service always operated safely and in line with expectations for dental services.