Mencap - Newark Domiciliary Care Agency, Commerce and Technology Centre, Manners Road, Newark.Mencap - Newark Domiciliary Care Agency in Commerce and Technology Centre, Manners Road, Newark is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 24th March 2020 Contact Details:
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8th March 2017 - During a routine inspection
This announced inspection was carried out on 8 and 14 March 2017. Mencap - Newark Domiciliary Care Agency provides support and personal care to people with learning disabilities living in supported living accommodation in north Nottinghamshire. Prior to the inspection the provider told us there were 34 people using the service who received personal care. The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People were supported by staff who understood the risks people could face and knew how to make people feel safe. People were encouraged to be independent and risks were mitigated in the least restrictive way possible. People were supported by consistent staff who they knew. People were provided with the support they needed to take their medicines as prescribed. People were provided with the care and support they wanted from staff who were trained and supported to do so. People’s human right to make decisions for themselves was respected and they provided consent to their care when needed. Where people were unable to do so the provider followed the Mental Capacity Act 2005 legal framework to make decisions in people’s best interest. People were supported by staff who understood their health needs and ensured they had sufficient to eat and drink to maintain their wellbeing. People were treated with dignity and respect and their privacy was protected. Where possible people were involved in making decisions about their care and support. People were able to influence the way their care and support was delivered and they could rely on this being provided as they wished. People were informed on how to express any issues or concerns they had. People were supported by a service which was person centred and put their interests first. There were systems in place to monitor the quality of the service so that improvements could be made when needed.
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