Memorial Medical Centre, , Sittingbourne.

Memorial Medical Centre in , Sittingbourne is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 12th September 2017

Memorial Medical Centre is managed by Memorial Medical Centre.

Contact Details:

Address: Memorial Medical Centre Bell Road, Sittingbourne ME10 4XX United Kingdom Telephone: 01795477764 Website: http://www.memorialmedicalcentre.co.uk

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Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2017-09-12
Last Published		2017-09-12

Local Authority:

Kent

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

10th August 2017 - During an inspection to make sure that the improvements required had been made

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Memorial Medical Centre on the 19 January 2017. The overall rating for the practice was good. However, the practice was rated as requires improvement for providing safe services. The full comprehensive report on the January 2017 inspection can be found by selecting the ‘all reports’ link for Memorial Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 10 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• There were appropriate arrangements for identifying, recording and managing risks and implementing mitigating actions.
• The practice had an up to date fire risk assessment and carried out regular fire drills. There were designated fire marshals within the practice. There was a fire evacuation plan and the practice had identified how staff could support patients with mobility problems to vacate the premises.
• Emergency medicines were easily accessible to staff in a secure area of the practice and staff knew of their location.
• The practice had implemented an action plan to improve access to ensure that patients were able to book appointments that suited their needs. At our previous inspection 67% of patients were able to get an appointment to see or speak with someone the last time they tried. This has improved to 73% compared to the local average of 76% and the national average of 84%.
• The number of carers identified by the practice had increased from 68 at our last inspection in January to 132 (1% of the practice list). Written information was available to direct carers to the various avenues of support available to them. A member of staff acted as a carers’ champion to help ensure that the various services supporting carers were coordinated and effective.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

19th January 2017 - During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Memorial Medical Centre on the 19 January 2017. The overall rating for the practice was good. However, the practice was rated as requires improvement for providing safe services. The full comprehensive report on the January 2017 inspection can be found by selecting the ‘all reports’ link for Memorial Medical Centre on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 10 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

• There were appropriate arrangements for identifying, recording and managing risks and implementing mitigating actions.
• The practice had an up to date fire risk assessment and carried out regular fire drills. There were designated fire marshals within the practice. There was a fire evacuation plan and the practice had identified how staff could support patients with mobility problems to vacate the premises.
• Emergency medicines were easily accessible to staff in a secure area of the practice and staff knew of their location.
• The practice had implemented an action plan to improve access to ensure that patients were able to book appointments that suited their needs. At our previous inspection 67% of patients were able to get an appointment to see or speak with someone the last time they tried. This has improved to 73% compared to the local average of 76% and the national average of 84%.
• The number of carers identified by the practice had increased from 68 at our last inspection in January to 132 (1% of the practice list). Written information was available to direct carers to the various avenues of support available to them. A member of staff acted as a carers’ champion to help ensure that the various services supporting carers were coordinated and effective.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice