Melton Care Services, Wigston.Melton Care Services in Wigston is a Homecare agencies specialising in the provision of services relating to dementia, learning disabilities, mental health conditions, personal care, physical disabilities, sensory impairments and services for everyone. The last inspection date here was 8th January 2019 Contact Details:
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27th November 2018 - During a routine inspection
This inspection took place on 27 and 29 November 2018 and was announced. This was the first comprehensive inspection carried out at Melton Care Services since they registered with CQC in August 2017. Melton Care Services is a domiciliary care agency. It provides personal care to people living in their own homes. On the day of our visit, they were providing care for 50 people. The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The provider had systems in place to assess and monitor the quality and safety of the service; they acted upon their findings and used the learning from these to drive improvements. People’s risks were assessed and reviewed regularly or as their needs changed; people received their care as planned to mitigate their known risks. People received care from staff they knew most of the time. People received care from staff that had received training and support to carry out their roles. Staff understood their roles and responsibilities to safeguard people from the risk of harm. People were supported to access relevant health and social care professionals. There were systems in place to manage medicines in a safe way. Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA). Staff gained people's consent before providing personal care. People were involved in the planning of their care which was person centred and updated regularly. People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted. People had developed positive relationships with staff. Staff had a good understanding of people's needs and preferences. People were supported to express themselves, their views were acknowledged and acted upon and care and support was delivered in the way that people chose and preferred. People using the service and their relatives knew how to raise a concern or make a complaint. There was a complaints system in place and people were confident that any complaints would be responded to appropriately.
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