Meijer House, Weston Super Mare.Meijer House in Weston Super Mare is a Rehabilitation (substance abuse) specialising in the provision of services relating to accommodation for persons who require treatment for substance misuse, caring for adults under 65 yrs, caring for children (0 - 18yrs), eating disorders, mental health conditions and substance misuse problems. The last inspection date here was 18th January 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
10th May 2018 - During an inspection to make sure that the improvements required had been made
![]() We do not currently rate independent standalone substance misuse services. Our last comprehensive inspection of Western Counselling Services was in November 2016. At that inspection, we issued a requirement notice. Issuing a requirement notice notifies a provider that we consider they are in breach of legal requirements and must take steps to improve care standards. On 10 May 2018 we undertook an unannounced, focused inspection to see whether the provider had made the required improvements.
5th September 2013 - During a routine inspection
![]() During this inspection we spoke with a group of five people from both Meijer House and St David’s House. Three people in the group were from Meijer House. People told us they were very well supported by the staff team. They praised the support they received to attain their goals. One person told us, “They have made such a difference to my life. I admit I don’t want to be here but have already achieved some life changing events”. Another person told us, “The counsellors are really good and the support staff are always available to talk to”. We observed a very professional but supportive rapport between staff and people who used the service. We found people who lived in Meijer House were involved in the day to day running of the home. They told us they attended house meetings when they could discuss any issues that had an impact on their daily life. They could then discuss this with staff when they would pass on significant event reports. We saw care plans were written by people who lived in the home. They discussed their identified needs, their goals and agreed how to achieve those goals. Staff confirmed they were given the opportunity to build on their skills and received appropriate support from the manager. The provider had a quality assurance system in place that ensured people were safe and changes could be made to improve the service provided. A clear complaints policy was in place and available for all people who used the service.
26th November 2012 - During a routine inspection
![]() We spoke with five people who used the service. People spoken with were very complimentary about the level of support they received from the staff team to achieve their goals. One person told us, “they have given me my life back. The counsellors are brilliant." Another person told us, "All of the staff work as a team and can understand how we are when we are going through the different steps.” We spoke to people about how they felt they were involved in the running of the home. People told us that they attended regular house meetings when they would discuss any issues and pass them onto the staff team. We were also told that they completed significant event reports which could impact on the following day’s programme. We were told by people that care planning was centred around the person’s needs, agreed with the individual and regular reviews were carried out with the individual. Staff confirmed they were given the opportunity to develop their professional skills and received appropriate support from the provider to do so. The provider had quality assurance systems in place that ensured people were safe and changes could be made to improve the service provided.
1st January 1970 - During a routine inspection
![]() We rated Western Counselling as good because:
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