We spoke with two people who used the service. They were positive about the staff at the practice and the treatment they received. They told us they were given information about the treatment they would need and this included how much it was going to cost them. One person told us "the dentist has told me the treatment I need and I am very happy with the treatment I received today” and another person said “I have never had any problems, they are very good and very thorough”.

The registered manager told us they had recently refurbished the practice and were hoping to make additional improvements in the near future pending planning approval. People told us they liked the changes and one person said “the whole place is lovely, very clean and soothing colours”.

We looked at the satisfaction surveys people had completed and noted the feedback was positive. We saw that any comments or suggestions had been reviewed by the registered manager and that changes had been made to improve the customer experience where possible.

We spoke with a member of staff who told us “We are always trying to improve, to make people feel more comfortable”.

We saw that policies and procedures were in place to ensure the safety and wellbeing of people using the service. There were regular checks being made of the equipment in use and of medication that might be needed in the event of an emergency.