We carried out an announced comprehensive inspection on 30 October 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008. The May Wellness Centre provides a service for adults over 18 years only for dermatological services and blood collection. The consultants who come into the centre undertake the regulated activities on a “practice privileges” arrangement and the checks and vetting are undertaken to ensure they are fit to carry out the procedures on behalf of Quinn Aesthetics Limited. This is a new service with a growing patient list so there is flexibility with appointment times.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At May Wellness Centre services are provided to patients under arrangements which are exempt by law from CQC regulation. Therefore, at the May Wellness Centre, we were only able to inspect the services which were within the CQC scope of registration category.

Mrs Sharon Claridge is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

A total of 61 people provided feedback about the service through the completion of comment cards. All the comments were positive about the service; patients described the service as being professional and friendly, with several comments about patients being listened to and feeling very comfortable with the approach and manner to them from the staff.

Our key findings were:

• There was a transparent approach to safety with demonstrably effective systems in place for reporting and recording incidents.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• All consultation rooms were well organised and equipped, with good light and ventilation.
• There were systems in place to check all equipment had been serviced regularly.
• The staff team maintained the necessary skills and competence to support the needs of patients.
• The staff team were up to date with current guidelines and were led by a proactive provider.
• Risks to patients were well managed for example, there were effective systems in place to monitor and improve the quality of patient services.
• The provider was aware of, and complied with, the requirements of the Duty of Candour.