We carried out an announced comprehensive inspection on 3 August 2018 to ask the service the following key questions: Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

MASTA Travel Clinic Solihull provides pre-travel assessments, travel vaccinations and travel health advice.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Any occupational health related services provided to clients under a contractual arrangement through their employer or government department are exempt by law from CQC regulation. Therefore, they were outside the scope of our inspection.

The lead travel clinic nurse is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for Care Quality Commission comment cards to be completed by clients prior to our inspection. We received three comment cards, which were all very complimentary about the standard of service delivery.

Our key findings were:

• There were clear systems to manage risk so that safety incidents were less likely to happen. Learning from incidents was shared across all MASTA sites and processes were improved where necessary.
• MASTA routinely reviewed the standard of service delivery.
• There were effective systems for the management of medicines and vaccinations.
• Staff showed awareness of current evidence based guidance and had received up to date training to enable them to deliver effective care and treatment.
• Clients were provided with a travel health passport, which contained a record of their vaccinations and useful information, including things to consider depending on their destination.
• There was a clear leadership structure. Staff told us that they felt supported by the management team.
• Information about how to lodge a complaint was available.
• Services and fees were clearly displayed.
• The service proactively sought client feedback and collated the results in a customer delight survey.