We met seven people attending appointments and with their permission, we accompanied two people during their consultation and treatment. All spoke positively about the service. One person told us, “I think it is brilliant, an excellent service.”

People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. One person referred to the, "Excellent customer service” whilst another person told us that they found the staff always to be, “Very friendly, very courteous and attentive.”

We were told that staff individually discussed with people how much their treatment would cost. One person showed us their treatment plan which clearly set out the costs involved. We saw that they had signed the form as confirmation that they agreed for the work to be carried out.

When we asked people if they would recommend the service to others they said they would. One person told us, “Very happy, I’ve been coming here for the last 15 years.”

People all spoke highly of the standard of dental treatment they received. One person told us, “Yes very good, better then the one I used to go to, much better.”

We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found it to be of the same standard. They told us it did. One person remarked that, “It never looks any different.”