This inspection took place on 19 and 24 July 2017 and was announced. Revolution Home Care Limited is registered to provide personal care to people living in their own homes. At the time of our inspection, 20 people were receiving personal care. This is the first inspection Revolution Home Care Limited has had.

The service had a registered manager, who was also the provider, in post at the time of our inspection, who was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to monitor the quality of the service provided and ensure people received safe and effective care. However, these systems were not consistently implemented, and records in relation to concerns and complaints, and to checks on care were not always completed.

People were happy with staff who provided their personal care. They felt safe and were confident staff had the skills to provide care appropriately. People were protected from the risk of avoidable harm. Risks associated with people’s health needs were identified to enable appropriate measures to be taken to minimise risk of avoidable harm. People were supported by staff in a caring way, which ensured they received personal care with dignity and respect.

The provider took action to ensure that potential staff were suitable to work with people needing personal care. Staff received supervision and had checks on their knowledge and skills. They also received training in a range of skills the provider felt necessary to meet the needs of people who used the service.

People received their medicines safely, and staff worked with health and social care professionals to ensure that people received appropriate healthcare and treatment in a timely manner.

People’s rights were upheld in relation to consent to personal care. Appropriate arrangements were in place to check whether people were able to consent to their care. The provider met the legal requirements of the Mental Capacity Act 2005 (MCA).

People were involved in their care planning and delivery. The support people received was tailored to their individual needs and wishes. People and their relatives felt confident to raise concerns in relation to the quality of care. The provider had a complaints procedure to ensure issues with quality of care were addressed.