We spoke with six people during our visit. People told us "the dentist was very thorough when explaining treatment... he provided me with the options and gave me time to think before deciding." Another person told us "the dentist has been absolutely wonderful to my kids...he always explains in detail and is very nice and kind."

People's needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. People told us "my dentist always discusses with me the treatment plan and the options available to me before any treatment starts" and another person told us "the dentist is very thorough when he explains the process to both my kids and myself." A new patient who had recently joined the practice told us "I made the best decision to come to this practice...nothing is missed, the dentist discussed every single option available to us."

People we spoke with, during our visit, mentioned that they were confident that they received safe treatment at the practice and had no concerns.

People we spoke with told us that they would feel confident to make a complaint if they needed to. Comments included "I have been coming here for 20 years and I never had the need to make a complaint" another person told us "I use the practice for my kids...they love coming here so I have had no reason to complain."