This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Market Cross Surgery on 6 February 2018. This inspection was carried out as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• The practice had high levels of patient satisfaction in all areas.

• The appointment system was easy to use and patients told us if needed they were able to get same day appointments.

• Patients who commented on their care described the service as excellent and said they never felt rushed during consultations and treatments were explained to them.

• There was a focus on continuous learning and improvement at all levels of the organisation.

• There was a system in place to manage and learn from complaints.

• The practice had arrangements for dispensing medicines at the practice which kept patients safe. The practice dispensed to approximately 95% of its patients.

The areas where the provider should make improvements are:

• Ensure all staff files have the appropriate recruitment documents as per the practice policy.

• Review clinical meetings to ensure that those not present are informed of discussions held.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice