People we met at Mark Saliba's dental practice (also known as Delicate Dentistry) said they were happy with their care and treatment. One person told us: "I've never had such a good dentist. He's excellent." Another said: [the dentist] "is particularly good with nervous patients." One person had travelled some distance to come to the practice. They said: "I know there are dentists nearer to where I live, but it's worth making the trip here as I get excellent treatment." The three patients we met said they would recommend the practice. One said: "it was recommended to me, and I am delighted it was."

People said they could get appointments to suit them, including for urgent treatment. There were arrangements for people to get help when the practice was closed.

People told us, and the records confirmed the dentists, hygienist and therapist talked with people about their general health. The clinical staff made sure the practice had all the relevant medical information before treating someone. All staff we met, including the administration staff, knew how to act in the event of a medical emergency. The practice had most of the appropriate emergency equipment required of them, but had not acquired an automated external defibrillator. This was a requirement of dentists that had only just come into force at the time of our visit.

The practice and equipment was clean. We found some of the technical requirements for the decontamination of dental instruments were not being fully followed, but most were done to an acceptable standard.

The practice had a procedure for responding appropriately to any complaints (although it had not had any formal complaints). Patient records were kept safely and securely. Other records to show the practice was safely maintained and managed were available.