About the service:

•Manorcourt Homecare (Sumners Farm Close) provides care and support to people living in specialist ‘extra care’ housing.

•Manorcourt Homecare (Sumners Farm Close) provides personal care support and practical assistance to older people who live in self-contained flats owned by the Council. Some people who use the service are independent and require little or no support from the service. This type of support is called "Well Being."

•Extra care housing is purpose-built or adapted single household accommodation in a shared building. The accommodation is rented, and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

•At the time of the inspection, it was providing personal care support to 32 people.

People’s experience of using this service:

•People and relatives told us staff provided safe care.

•People were protected from the risk of abuse, harm, poor care and neglect.

•People were supported by sufficient staff who were suitably recruited, and knew the risks associated with people’s needs and how to manage them safely.

•People’s needs were assessed before they started to use the service, and they received consistent, timely and effective care.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People’s individualised needs were met by staff who were appropriately trained and supervised.

•People and relatives told us staff were caring and treated them with dignity and respect.

•People received care without discrimination, and staff promoted their independence.

•People and relatives told us they received responsive care and they knew how to raise concerns.

•People’s care plans were person-centred and regularly reviewed.

•The provider had systems in place to support people with end of life care needs.

•The provider had implemented processes and systems to ensure the safety of people's care and quality of the service.

Rating at last inspection:

•The service was registered by CQC on 2 February 2018. This is the service’s first inspection since its registration.

Why we inspected:

•This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

•We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk