Letter from the Chief Inspector of General Practice

We carried out an announced inspection of Manor View Practice on 28 October 2015. This was a comprehensive inspection under Section 60 of the Health and Social Care Act (2008) as part of our regulatory functions. The practice achieved an overall rating of good. Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was good for providing services for older people; people with long-term conditions; families, children and young people; working age people; people whose circumstances may make them vulnerable and people experiencing poor mental health.

Our key findings were as follows:

• Systems were in place to identify and respond to concerns about the safeguarding of adults and children.

• We saw patients receiving respectful treatment from staff. Patients felt they were seen by polite, caring and helpful staff. Patients reported feeling satisfied with the care and treatment they received.

• The practice offered a number of services designed to promote patients’ health and wellbeing and prevent the onset of illness.

• The practice acted upon best practice guidance to further improve patient care.

• The management and meeting structure ensured that appropriate clinical decisions were reached and action was taken.

• The practice appeared clean and infection control processes were adhered to.

• Systems were in place and adhered to for the appropriate management of medicines.

There were areas of practice where the provider needs to make improvements.

The provider should:

• Ensure there is a programme of repeated (full cycle) clinical audit.

• Take steps to reduce the waiting time for advance release routine pre-bookable appointments and improve patients’ access to the practice by telephone.

• Ensure all policies and procedures are reviewed and up-to-date.

• Ensure that all medicines provided for use in an emergency are stored together.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice