We spoke with three patients, the practice manager, three nurses and two dentists. We found that patients were given appropriate information and support regarding their treatment. One patient that we spoke with said, "The dentist always talks you through the treatment plan and explains the options." Another patient said, "They always respect me and always ask my permission to continue."

Each of the patients we spoke with told us they were satisfied with the care and treatment they received. One said, "They are very good here. They get you in when you need something done quickly and my dentist is brilliant." Another said, "I've been coming here a long while now and I'm always happy with everything."

Patients told us they always found the premises very clean and we saw that patients were protected from the risk of infection because appropriate guidance had been followed.

Training records confirmed staff had received a wide range of relevant training and all the staff we spoke with confirmed that they received an individual annual appraisal. Overall, the staff were very positive about the support they received.

We found the provider monitored the quality of the service. Patients' views were very positive and there were details of action taken following a survey. For example, arrangements had been made to provide a surgery on Saturday mornings for dental checks.