We reviewed the files for sixteen people who used the service. We found that all files contained a signed consent form, which stated that they and agreed to the treatment that was being proposed. This had been completed by the parents of children using the service.

We spoke to the relative of one person who used the service. They told us "I was given the information about the treatment when my relative first came. The care and treatment is perfect. They keep to the time here, appointments are always on time so I can collect my relative from school during their break and bring them back on time."

There were effective systems in place to reduce the risk and spread of infection. The provider used guidance from the Health Technical Memorandum 01-05, Infection Prevention Society and its own Infection Control policy to inform infection control practice within the clinic.

We spoke to the relatives of four people who used the service. They all told us that when they visited the clinic it was clean including the toilet areas. They also told us that the orthodontist and dental nurse always wore gloves and masks when providing treatment.

The clinic had a written process for the recruitment of staff. It stated that applicants would be required to attend an interview. Shortlisting would take place based on the evidence that a candidate had the ability to do the job.