We spoke with three patients. They were all happy with the way in which care and treatment options were explained. One patient said, ”the dentist explains things very clearly and I don’t feel under pressure for expensive treatments”.

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. Patients told us they felt comfortable asking any question that they wanted, with one patient commenting that he felt “at ease from the outset”. Quality of care and treatment was described by other patients as “excellent” and “first class”.

Staff had undertaken safeguarding training and were able to identify possible symptoms of abuse such as changed personality and repeated visits.

All patients spoke highly of the surgery environment. One patient said that the surgery was “very clean, modern and bright”.

Patients we spoke with had no concerns about the security or accuracy of patient records. It was felt that the dentists used records appropriately when explaining care and treatment. Patient records were accurate and securely held.