To help us understand the experiences of people using the service, we spoke with people who had attended the surgery at the time of our inspection.

We spoke with people in private at the practice address. Everyone we spoke with said that they were treated with respect. They said they signed to say they agreed to the treatment. They explained they discused their treatment options with the dentist so that they could make an informed decision about their dental care and treatment. One person said “The dentist explained my care and treatment plan, in detail, before I signed the consent.” Another said “I have a copy of my treatment plan at home.”

People told us they did not have to wait too long for appointments and that they were always welcomed in a friendly manner. One person said, “I was very anxious today and they made me feel relaxed, quite quickly.”

People commented to us that they thought the surgery and practice building were clean. One person said “The practice always smells clean.”

We were told by the people we spoke with at this inspection they felt safe and relaxed when in the surgery and they told us they trusted the dentist's skills and judgements.

We saw records which showed the practice to be compliant with current legislation.