We told the provider before our visit that we were coming. During our visit, we spoke with the two dentists, one dental nurse and a nursing assistant. Four people agreed to us observing their consultations on the day of our visit. Following our visit, we spoke with four people who had recently used the service on the telephone.

All of the four people we spoke with very complimentary about the service they had received. One person told us, “I have been to many dentists before this is the best one. The treatment I have had here has been excellent”. Another person told us, “Staff are very supportive and the dentist is lovely, they have time for you’’.

Treatment options were explained to people and they had time to consider their options. This meant a full discussion took place and people were given the information they needed to be able to make an informed decision about their treatment.

The provider had effective infection control procedures. This meant the risk of infection for people using the service was minimised.

Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.

There were systems in place to monitor how the practice was run to ensure people received a quality service. This meant people were asked their views about the service so the provider could improve the service provided.