Patients we met who attend the Manor Dental Practice told us that they were satisfied with the overall standard of the service they were receiving. In particular patients we spoke with were very complimentary about the quality of the care and treatment provided by this dental practice and the attitude of all the staff that worked there. Typical patient feedback we received, included: “I have been coming here for years and years and I have always been very satisfied with the treatment I have received”, “I cannot think of any think the practice could do better. No complaints”, “the dentists here are always very claim and reassuring. I can highly recommend them”, and “The dentists always tells you how much everything is going to cost. Its pretty good value for money here”.

Similarly, the results of the providers latest customer satisfaction surveys, which they undertake annually, were also on balance very positive about the quality of the service provided by this dental practice. The vast majority of patients who completed these questionnaires said the service was particularly good at ensuring they were always comfortable and pain free, explaining all the treatment options available to them, up front and open about the fees for these treatments, and thorough with their checks ups. In addition to this, most patients expressed being satisfied with both the friendliness and professionalism of all the staff, the overall cleanliness of the practice, and how easy and quick it was to make an appointment to see a dentist.

Throughout our visit we saw that all staff at the practice spoke to patients in a respectful and friendly manner.

Patients we met also told us they knew how to make a complaint if they were concerned about any aspect of the care and treatment they had received, and were confident staff would always take their concerns seriously and act upon them.

During a tour of the practice we noted that all the areas we viewed looked very clean and tidy. One patient we met told us the practice always looked: “spotlessly clean”.