Letter from the Chief Inspector of General Practice

This is the report from our inspection of Manchester Road Surgery. The Manchester Road Surgery is registered with the Care Quality Commission to provide primary care services.

We undertook a planned, comprehensive inspection on the 12 May 2015 at Manchester Road Surgery. We reviewed information we held about the services and spoke with patients, GPs, and staff.

Overall the practice is rated as good.

Our key findings were as follows:

• There were systems in place to mitigate safety risks including analysing significant events and safeguarding. The premises were clean and tidy. Systems were in place to ensure medication including vaccines were appropriately stored and in date.

• Patients had their needs assessed in line with current guidance and the practice had a holistic approach to patient care.

• Feedback from patients and observations throughout our inspection highlighted the staff were kind, caring and helpful.

• The practice was responsive and acted on patient complaints and feedback.

• The staff worked well together as a team.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

• Carry out regular fire drills
• Hold more regular staff meetings with fixed agendas in able to cascade information from learning from events such as complaints for example, to the whole staff team.
• Ensure all staff receive up to date training around the Mental Capacity Act.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice