Maiden Care Services Limited, Bessemer Drive, Stevenage.Maiden Care Services Limited in Bessemer Drive, Stevenage is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 24th October 2019 Contact Details:
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28th February 2017 - During a routine inspection
This inspection was carried out on 28 February 2017 and was announced. This was the service's first inspection since registering with the Care Quality Commission on 13 May 2016. Maiden Care Services Limited provides personal care for people living in their own homes. At the time of the inspection three people were receiving a service from them. The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance the registered manager was also the provider. We found that further development was needed for their medicines records to allow effective auditing and recruitment processes to ensure they were meeting current requirements. People told us they felt safe and their individual risks were assessed and managed. There were sufficient staff to meet people’s needs who were trained and supervised appropriately. People’s consent was sought before care was offered and the registered manager and staff were familiar with the principles of the Mental Capacity Act 2005. People were supported to eat and drink enough to maintain a healthy diet and health professionals were contacted on people’s behalf if needed. People were treated with dignity and respect and were involved in planning and reviewing their care. Their confidentiality was promoted as records were held securely. People received personalised care that met their needs and their care plans gave clear guidance for staff. There was effective communication between colleagues and the management team to help ensure staff had up to date information. People were supported with interests and social interaction and this was adapted when their needs changed. There had been no complaints to review but people knew who to speak with if they had a complaint. People knew the registered manager and said the service was well run. Staff were also positive about the registered manager. There were systems in place to monitor the quality of the service. These were being developed further to support an increase in people who used the service when needed.
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