Magnolia Care Disability Services Limited, Victoria Business Park, Short Street, Southend On Sea.Magnolia Care Disability Services Limited in Victoria Business Park, Short Street, Southend On Sea is a Homecare agencies specialising in the provision of services relating to caring for adults under 65 yrs, caring for children (0 - 18yrs), learning disabilities, personal care, physical disabilities and sensory impairments. The last inspection date here was 21st March 2020 Contact Details:
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30th August 2017 - During a routine inspection
The inspection of the office location took place on 30 August 2017. On the 4, 6 and 8 September 2017 we contacted people who used the service and staff to obtain feedback about the service they received. Magnolia Care Disability Services Limited is a small service that provides personal care and support to people living in their own homes. There were 6 people being supported by the service at the time of our inspection. The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. This was the first inspection since the service was registered on 22 September 2016. People told us they received care and support that met their individual needs. People and their relatives were involved in the development, planning and review of their care. Staff knew people well and treated them with dignity and respect. Care plans were personalised and contained detailed information about people's support needs. Risk assessments were detailed and provided staff with appropriate information to ensure risks that were managed effectively to help keep people safe. Staff were aware of how to safeguard people and respond to any concerns in relation to suspected abuse. Medicines were managed safely. People were supported by sufficient numbers of staff who had been recruited through a robust recruitment process which helped ensure staff were suited to work in this type of service. Staff received an induction when they commenced their employment at the service and received on-going training and support. Staff were well supported through individual supervisions, team meetings and had regular contact with office staff. People were encouraged and supported to make their own decisions and to retain their independence where possible and their choices and views were respected. Their views were obtained through various processes which were in place to obtain feedback. A complaints procedure was in place and people knew how to complain if required. The provider demonstrated they had systems and processes in place to monitor and improve the service to achieve a consistently good standard of care and support for people who used the service.
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