This practice is rated as Good overall. (This is the practice first inspection following a change of registration.)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Lynwood Medical Centre on 10 October 2018. The inspection was planned to check whether the provider continues to meet the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

The practice had systems in place to keep patients safe and safeguarded from abuse.

The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

Staff involved and treated patients with compassion, kindness, dignity and respect.

Staff had received the appropriate training for their roles.

The practice organised and delivered services to meet patients’ needs. It took account of patients’ needs and preferences.

The areas where the provider should

• Have a system in place to provide assurances of the clinical practice of the advanced nurse practitioners.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.