We spoke to patients who were visiting the practice during our visit. They said that they had no complaints and they were happy with the service provided.

Patients told us they were given various information about their treatment and knew what to expect. They explained that they felt the level of service was “excellent “and “no problems whatsoever, I have visited other dentists in the past and did not feel comfortable, it is great here my children like coming to the dentist.”

They stated they were always consulted and they gave full consent about their treatment and check ups and were aware of their costs. They told us there was always a dental nurse assisting the dentist and they could ask as many questions as they wanted about their care.

The patients we spoke to told us that the care they experienced was “very good” and that they had no problems. They told us they were happy with the level of service and care offered. And that they were offered advice and good tips regarding health promotion.

They said that they had no complaints. Patients told us they felt safe and well looked after when they visited the service.

We asked about the practices complaints procedures and one patient told us that if they had any concerns they would speak to the staff. They had patient leaflets with information about the practice and how to make a complaint.