We spoke to three patients and observed interactions between reception staff and patients. Staff were polite and maintained people’s privacy and dignity by ensuring that the doors were kept closed during treatment. Patients told us they were very happy with the service they received. One patient said “I can't fault this dentist, he is amazing and has the ability to put me at ease." Whilst another said" The practice is really flexible. They can squeeze me in if they can, or get me an appointment at their other surgery if fully booked."

The practice was clean, protective clothing was available and clinical waste was disposed of appropriately. Staff were able to talk us through the decontamination process and were up to date with infection control training. Staff had attended safeguarding training and were able to tell us how they would respond if they suspected any form of abuse.

Staff told us they felt supported and worked closely as a team and that appraisals were completed yearly. Staff were aware of the procedure in an emergency and where to locate the emergency medication. However, we found two expired medicines and were told that they would be returned and new ones ordered immediately.

We reviewed a patient satisfaction survey that had been completed in December 2013 and found patients were satisfied with the care they received. Staff were aware of the procedure to follow when dealing with an incident or complaint.