The inspection took place on 27 November and 11 December and was announced. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. We announced the inspection because we needed to ensure members of the management team would be available to carry out the inspection with us.Not everyone using Lovingangels Care Ltd receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

This was the first inspection of the service at its new location and was a comprehensive inspection. The service provided personal care support to 40 people at the time of the inspection.

The service is required to have a registered manager and one was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe and effectively supported by the service. Risks to people and staff were assessed and action taken where possible to mitigate them. A robust recruitment system helped ensure that staff employed to support people were suitable and had the necessary skills.

People’s medicines were managed safely on their behalf. They received appropriate support for their nutritional or healthcare needs when necessary.

People’s rights and freedom were protected and their consent was sought for the care provided. People’s care reflected their diverse needs.

Staff received appropriate induction and training to equip them to support people well. They received ongoing support through supervision and their practice was monitored periodically.

People felt their care needs were met with kindness and respect by staff. They looked after people's dignity and encouraged them to be as independent as they were able and wished to be. People felt their diversity and individuality was respected and they were involved in decisions about their care.

People and, where appropriate relatives or representatives, were involved in reviewing care needs and felt their views were listened to.

The service investigated and addressed any complaints positively.

The service was well managed by a team who used various monitoring and audit systems to maintain effective governance. The views of people and staff were sought as part of ongoing review of the service’s performance.