During our inspection we found the atmosphere within the practice to be welcoming and friendly, and the reception areas and treatment rooms were bright and contemporary. The manager told us that they have designed the treatment rooms to be as welcoming as possible with all equipment discreetly located, ensuring that the space was not intimidating for people.

The premises have recently been renovated and updated providing a layout which is fit for purpose and designed to maximise cleanliness, minimise risk and protect dignity.

We spoke with three people in receipt of treatment, they told us: “The environment is very modern, they go that little bit further here to make it a welcoming place to be.” “During my treatment I was diagnosed with diabetes, they made sure that they altered the treatment plan to accommodate this and checked that I had eaten before they carried out any treatment.” “I am a nervous patient, but they have a laugh and a joke and put you at ease.”

We saw the comprehensive consent document that the patients had signed, it was written using straight-forward terminology. The consent forms included details of the treatment plan, length of treatment, what people should expect during the treatment and what people needed to do to ensure that the treatment was successful.