Lorne House provides accommodation, personal and nursing care for up to nine people with learning disabilities. There were nine people living at the home at the time of the inspection. At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe around the staff who they knew and felt comfortable with. People were familiar with the staff who had supported them for a number of years. Staff understood people’s health and the risks to their health. Staff understood how to keep people safe and protect them from harm. The registered manager also understood her responsibility in ensuring people were protected from harm. People received the support they needed by staff who had gone through recruitment processes so that it was safe for them to work at the home. People were supported by staff to take their medicines regularly.

People were supported by staff that had access to training and supervision. Staff understood the importance of obtaining a person’s consent. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People had access to choices in the meals and drinks they were offered and had access to a number of healthcare professionals.

People liked and valued the care staff who they regarded as their friends. Staff understood how to care and support people in a way that was individual to them. Staff understood people’s methods of communication and what it meant to maintain each person’s independence.

People’s care was reviewed and updated regularly and reflected people’s changing care needs and preferences. People were offered the opportunity to participate in activities and told us they liked and looked forward to doing different things. People understood how to complain but instead preferred to speak with the registered manager and talk about issues affecting their care.

The registered manager was well liked within the home by people and staff. People felt the registered manager was accessible and willing to listen to them. Staff described an open team environment where staff were involved in reviewing and updating people’s care. The registered manager was supported by the registered provider in ensuring people received the care they expected.

Further information is in the detailed findings below

Lorne House provides accommodation, personal and nursing care for up to nine people with learning disabilities. There were nine people living at the home at the time of the inspection. At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe around the staff who they knew and felt comfortable with. People were familiar with the staff who had supported them for a number of years. Staff understood people’s health and the risks to their health. Staff understood how to keep people safe and protect them from harm. The registered manager also understood her responsibility in ensuring people were protected from harm. People received the support they needed by staff who had gone through recruitment processes so that it was safe for them to work at the home. People were supported by staff to take their medicines regularly.

People were supported by staff that had access to training and supervision. Staff understood the importance of obtaining a person’s consent. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People had access to choices in the meals and drinks they were offered and had access to a number of healthcare professionals.

People liked and valued the care staff who they regarded as their friends. Staff understood how to care and support people in a way that was individual to them. Staff understood people’s methods of communication and what it meant to maintain each person’s independence.

People’s care was reviewed and updated regularly and reflected people’s changing care needs and preferences. People were offered the opportunity to participate in activities and told us they liked and looked forward to doing different things. People understood how to complain but instead preferred to speak with the registered manager and talk about issues affecting their care.

The registered manager was well liked within the home by people and staff. People felt the registered manager was accessible and willing to listen to them. Staff described an open team environment where staff were involved in reviewing and updating people’s care. The registered manager was supported by the registered provider in ensuring people received the care they expected.

Further information is in the detailed findings below