This practice is rated as Good overall.

This was the first inspection of this GP practice under this registered provider.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Longsight Medical Practice on 19 July 2018. The GP partnership, took over this practice in October 2016 and the registration of the service with the CQC was completed in March 2018.

This inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found telephone access problematic and the practice had installed a new telephone system to try to improve this.
• The practice was responsive to need of vulnerable patients and offered direct telephone access to Citizen’s Advice. The practice was a designated homeless friendly and war veteran friendly GP surgery and provided an inhouse food bank service.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue to seek solutions to improve patient access.
• Continue to identify and support patients who are also carers.
• Continue to promote patient participation through the practice reference group.
• Implement the planned improvement to the practice opening hours in line with the NHS contracting arrangements.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.