When we visited Longford House we found that people were treated with dignity and respect and provided with information about the services available. We observed people being spoken to in a polite and helpful manner by staff working there.

We spoke with people who used the service and were told that they had received information enabling them to understand the care and treatment choices available to them. One person we spoke with said, "Everything here is fine. I don't have any problems here at all and all my treatments are explained to me."

Patient records reflected that people received an assessment of their oral health and treatments were clearly recorded. A written treatment plan was provided where appropriate. People were required to complete and update a medical history form and this helped ensure treatments were carried out safely.

Infection control procedures were in place to reduce the risk of a health care related infection. The decontamination of dental instruments were being carried out in line with published guidelines. Surgeries and general areas of the practice were clean and well maintained.

Staff were supported through training, appraisal and supervision and dental nurses were undertaking their continuous professional development to maintain their skill levels.

The provider had systems in place to assess the services provided. These included a patient survey, comments and suggestions, staff feedback and the analysis of adverse incidents.