This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Longbridge Practice on18 April 2018. This inspection was carried under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• The practice had no system or process in place to monitor pathology request forms which remained uncollected by patients.
• COSHH risk assessments were not completed for all hazardous substances held at the practice.
• Complaints received were acknowledged and responded to the patient verbally; this was not in line with the practice’s standing operating procedure for dealing with complaints.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Staff described a positive working environment and told us they felt confident to raise issues.
• There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider must make improvements are:

• Ensure care and treatment is provided in a safe way to patients.

The areas where the provider should make improvements are:

• Review how complaints are responded and consider doing so in line with practice policy.
• Review and increase the number of clinical session delivered.
• Continue to review childhood immunisation rates which were below the national target of 90%.

Professor Steve Field

CBE FRCP FFPH FRCGP

Chief Inspector of General Practice