We spoke with three people who used the service, two dentists (one of whom was the provider) and four staff members.

We found people had a high level of satisfaction with the service provided. One person we spoke with told us “the practice is very good. All staff are excellent. If I have tooth ache they’ll fit you in (for an appointment) very quickly.” Another person said “I’ve always had very good treatment. I’m very satisfied.”

People were aware of their treatment costs and were involved in their dental plan. They were able to see their X-rays to gain an understanding of their dental issues.

We found the dentist ensured people’s care and treatment was safe and effective. There was emergency equipment available. The provider had all the emergency drugs recommended by the British National Formulary advice for dental practices.

We saw the X-ray equipment had instructions to ensure safe practice when working with X-ray equipment (local rules) and an up to date certificate of examination.

People we spoke with told us they were satisfied with the cleanliness of the practice. The practice met the guidance recommendations of the Department of Health 'Health Technical Memorandum 01-05: decontamination in primary care dental practices' (HTM01-05).

Staff were appropriately qualified. They had regular training updates.

We saw the provider had a system to monitor the quality of the service provided.