About the service:

• The service is an extra care service. This service provides care and support to people living in one ‘extra care’ scheme, so that they can live as independently as possible. The scheme had 40 flats and 23 people were using the service at the time of our inspection.

• The service supports people with a range of needs including mental health issues, physical disabilities and older people who require assistance with personal care.

People’s experience of using this service:

• People received a good standard of care in all areas. The service met the characteristics for a rating of “good” in all the key questions.

• People and staff developed positive relationships. Staff treated people with dignity and respect and respected their privacy. People were supported to maintain their independence and were involved in their care.

• People’s day to day healthcare needs were met and people received their choice of food.

• People received care from staff who were well supported with induction, training and ongoing supervision.

• The service was led by an experienced, competent registered manager who understood their role and responsibilities, as did staff. The service had a clear management strucure and people had confidence in the registered manager and provider.

• The provider had good systems to oversee the service. These included electronic monitoring of staff training, supervision and appraisal, any complaints, accidents, incidents or safeguarding and care plan reviews.

Our overall rating for the service after this inspection was “good”.

• More information is in our full report.

Rating at last inspection:

• This was our first inspection of the service since it registered with us in May 2018. The service was previously registered under a different provider.

Why we inspected:

• All services are inspected within one year of registering with us. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for in line with our inspection schedule or in response to concerns.