London Care (East London), Textile House, 33 Chatham Place, London.London Care (East London) in Textile House, 33 Chatham Place, London is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), dementia, mental health conditions, personal care, physical disabilities, sensory impairments and substance misuse problems. The last inspection date here was 23rd April 2020 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
13th March 2019 - During a routine inspection
About the service: London Care (East London) is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Not everyone using London Care (East London) receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection, 292 people were using the service. People’s experience of using this service: • People told us they felt safe. People were protected against avoidable harm, abuse, neglect and discrimination. • People's risks were captured, and plans were put in place to mitigate the risks. • People's likes and dislikes were assessed and people’s needs were being met in a personalised way. • Feedback from people about the care and their care workers was positive. • People told us the service was caring. • People's care was person-centred. The care was designed to ensure people's independence was encouraged. • People were involved in the care planning and review of their care. • The service had a stable management structure. • The provider had implemented systems to ensure they continuously measured the quality of the service. •People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. • The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good". Rating at last inspection: •This was the first inspection for the service since its registration in April 2018. Why we inspected: • This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. Follow up: • We will continue to monitor the service through the information we receive. For more details, please see the full report which is on the CQC website at www.cqc.org.uk
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