Lockstown Practice in Gomer Street, Willenhall is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th July 2017
Lockstown Practice is managed by Lockstown Practice.
Contact Details:
Address:
Lockstown Practice Willenhall Medical Centre Gomer Street Willenhall WV13 2DR United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Lockstown Practice on 26 September 2016. As part of the comprehensive inspection we also visited the branch practice at Fisher Street. The overall rating for the practice following the September 2016 inspection was requires improvement, the full comprehensive report can be found by selecting the ‘all reports’ link for Lockstown Practice on our website at www.cqc.org.uk.
This inspection was an announced comprehensive follow up inspection carried out on 9 May 2017 to confirm that the practice had carried out their plan to meet the required improvements in relation to the breaches in regulations that we identified in our previous inspection on 26 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Our key findings were as follows:
The practice operated effective systems for reporting and recording significant events. Records showed that the practice had responded and learned from safety incidents.
Effective systems were in place for receiving and acting on alerts from the Medical and Healthcare products Regulatory Agency (MHRA).
At our September 2016 inspection, we found that risk had not been formally assessed in the absence of some emergency medicines and the management of high risk medicines was not effective. During this inspection we found the arrangements to respond to medical emergencies and management of high risk medicines had improved.
Since the previous inspection the practice improved their systems to minimise risks associated with fire and improved their processeses to ensure patient information was kept secure at the Fisher Street branch practice.
Data from the national GP patient survey showed patients rated the practice higher than others for some aspects’ of care. Completed comment cards we received aligned with these views. The practice took action in areas such as waiting times, to improve patient satisfaction.
Further actions taken to identify carers since the previous inspection resulted in an increase in the practice carers list and carers were offered support where needed.
Information about services and how to complain was available and easy to understand. There was evidence of improvements made to handling of complaints and concerns at the Fisher Street branch since the previous inspection.
The practice had a number of policies and procedures to govern activity which staff had access to. Oversight of procedures had improved since the previous inspection. As a result, communication throughout the practice and the monitoring of training needs had improved. Processes had also been streamlined.
However, there were also areas of practice where the provider should continue make improvements. For example:
Continue to ensure clinical performance initiatives are carried out to monitor quality improvements.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Lockstown Practice on 26 September 2016. As part of the comprehensive inspection we also visited the branch practice at Fisher Street. The overall rating for the practice following the September 2016 inspection was requires improvement, the full comprehensive report can be found by selecting the ‘all reports’ link for Lockstown Practice on our website at www.cqc.org.uk.
This inspection was an announced comprehensive follow up inspection carried out on 9 May 2017 to confirm that the practice had carried out their plan to meet the required improvements in relation to the breaches in regulations that we identified in our previous inspection on 26 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Our key findings were as follows:
The practice operated effective systems for reporting and recording significant events. Records showed that the practice had responded and learned from safety incidents.
Effective systems were in place for receiving and acting on alerts from the Medical and Healthcare products Regulatory Agency (MHRA).
At our September 2016 inspection, we found that risk had not been formally assessed in the absence of some emergency medicines and the management of high risk medicines was not effective. During this inspection we found the arrangements to respond to medical emergencies and management of high risk medicines had improved.
Since the previous inspection the practice improved their systems to minimise risks associated with fire and improved their processeses to ensure patient information was kept secure at the Fisher Street branch practice.
Data from the national GP patient survey showed patients rated the practice higher than others for some aspects’ of care. Completed comment cards we received aligned with these views. The practice took action in areas such as waiting times, to improve patient satisfaction.
Further actions taken to identify carers since the previous inspection resulted in an increase in the practice carers list and carers were offered support where needed.
Information about services and how to complain was available and easy to understand. There was evidence of improvements made to handling of complaints and concerns at the Fisher Street branch since the previous inspection.
The practice had a number of policies and procedures to govern activity which staff had access to. Oversight of procedures had improved since the previous inspection. As a result, communication throughout the practice and the monitoring of training needs had improved. Processes had also been streamlined.
However, there were also areas of practice where the provider should continue make improvements. For example:
Continue to ensure clinical performance initiatives are carried out to monitor quality improvements.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
